Personal Shopper Onboarding

When a global athletic apparel brand introduced a new Personal Shopper role, existing materials provided a starting point, but not yet a complete training experience.

We worked from the role handbook and existing learning content to map what this new position needed to know, identify gaps, and collaborate with subject matter experts to fill in missing information. From there, we designed the broader onboarding journey, identifying where new eLearning was needed, adapting existing courses for the role, and developing facilitator-led materials and supporting resources.

The result was a comprehensive onboarding program designed to take employees from understanding the role and the stores they would support to being prepared to perform the work itself.